Policies
Refund and Return Terms
These terms explain how refunds, replacements, and cancellations work for digital downloads and printed books purchased from UDYOG PATHAM PUBLICATIONS, with clear rules for each format.
Digital product downloads
Digital products such as PDF books, eBooks, study materials, notes, mock tests, and digital guides are delivered through secure download access. Because files can be copied once accessed, refunds are generally not available after a download has begun, except where the product is faulty, incomplete, or cannot be opened.
Printed book returns and replacements
Printed books may be returned or replaced within the period stated at checkout, provided the book is unused, undamaged, and in its original packaging. Replacements are offered for damaged, misprinted, or incorrect items reported with supporting photographs.
Cancellations and secure payments
Orders may be cancelled before dispatch. Payments are processed through secure gateways including Razorpay, UPI, cards, net banking, and eligible cash on delivery. Approved refunds are returned to the original payment method within the timeline confirmed by our support team.